Privacy Policy

Information We Collect

We collect information that is necessary to provide our gaming services, manage accounts safely and meet regulatory obligations. This data is gathered directly from you when you create an account, make transactions or contact our support team, as well as through the normal operation of our website and games.

Personal Data

Personal details we may hold include your full name, date of birth, residential address, email address, telephone number and payment information. We also collect identity verification documents when required to comply with licensing and anti-money laundering rules. Your account credentials and transaction history form part of this record as well.

Technical and Usage Data

Our systems automatically record technical information such as your IP address, browser type, device identifiers, operating system and the pages you visit. We also collect data on how you interact with our games, including betting patterns and session duration. This helps us maintain security, prevent fraud and improve the overall player experience.

How We Use Your Information

We use the data we collect to create and manage your account, process deposits and withdrawals, and deliver the games and services you request. Additional uses include age and identity verification, responsible gambling monitoring, customer support, and the detection and prevention of fraud or criminal activity.

Where you have provided consent, we may also send you personalised offers, bonuses and updates that we believe will interest you. All marketing communications include a clear option to unsubscribe at any time. We further analyse anonymised data to understand player preferences and develop new features that enhance our platform.

Sharing Your Information

We do not sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in operating our business. These include payment processors, identity verification agencies, hosting providers, analytics partners and professional advisers.

All third parties are bound by strict contractual obligations to keep your data secure and use it only for the purposes we specify. We may also disclose information where we are legally required to do so, for example to licensing authorities, regulators or law enforcement bodies when properly requested.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions such as account login, game play and payment processing. We also employ analytical cookies to help us understand visitor numbers, popular pages and how users move through the site. Preference cookies remember your language and display settings so you do not have to reset them each visit.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the casino. A separate cookie notice provides more detailed information about the specific technologies we use.

Data Security

We take the protection of your personal data seriously and maintain appropriate technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. These include encryption of sensitive data, secure servers, access controls and regular security reviews.

While no system can guarantee complete security, we continuously work to strengthen our safeguards and respond promptly to any potential threats.

Your Rights

You have the right to access the personal data we hold about you, request corrections if any details are inaccurate, and ask for deletion of your information when it is no longer needed. You may also object to certain types of processing or request that we transfer your data to another organisation where technically feasible.

To exercise these rights, simply contact our customer support team. We will respond within the timeframes required by law and may ask for proof of identity to protect your information from unauthorised requests.

Data Retention

We keep your personal data only for as long as it is required to fulfil the purposes set out in this policy or to meet legal and regulatory obligations. Once data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page, and we recommend you review it periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team through the live chat facility or by using the contact form available on our website. We aim to respond to all enquiries as quickly as possible.